Terms of Service

These Terms of Service (“Terms”) govern the professional relationship between Best Friends Pet Services LLC (“Company”) and the client (“Client”). By submitting a New Client Inquiry, booking a Private Consultation, or finalizing a reservation, the Client agrees to these Terms in full.

1. The Stewardship Appointment Framework

• Appointment-Only Practice: Best Friends Pet Services LLC operates strictly by appointment. Submitting an inquiry, requesting dates, or receiving an unpaid invoice does not hold or secure dates on our calendar.

• Boutique Practice Model: Best Friends Pet Services LLC is a private, high-touch pet care practice. Our operations are tailored for clients who value dedicated, personalized care and proactive communication. To ensure companion safety, maintain commercial insurance compliance, and deliver exceptional service, all care engagements are conducted within our established administrative framework.

• Communication Channels: Standard daily updates, booking requests, and ongoing logistics flow through our verified communication channels, as detailed in our Client Service Agreement. Text messages to personal cell lines, social media DMs, or unverified channels are not monitored for operational requests. All payments must be processed securely through our official payment portal.

• Administrative Lead Time: We operate a focused schedule and recommend submitting stay requests at least seventy-two (72) hours in advance. Once an invoice is issued, requested dates are held for 72 hours to allow for payment completion before being released.

• Turnaround Buffer: To maintain our high standard of care and estate preparation, we maintain an operational buffer between overnight residencies.

• Onboarding Gateway: All prospective clients must complete a Private Consultation prior to the start of their initial service block.

2. Financial Standards & Reservation Security

• Confirmation Standard: Reservations are confirmed upon receipt of payment (or deposit) via our official payment portal. Unpaid invoices past the 72-hour window are subject to cancellation and date release.

• Post-Service Settlement: Supplemental fees, surcharges, or extensions are due upon completion of the service block. Unpaid balances remaining past 11:59 PM on the final day of service incur standard late fees as outlined in the Client Service Agreement.

• Cancellations & Weather Pivots:

• Wellness Visits & Promenades: Require 72 hours' notice. Cancellations inside 72 hours are non-refundable. In heavy rain or extreme weather, outdoor Promenades automatically pivot to indoor Wellness Visits or may be rescheduled upon request.

• Distinguished Residencies: Stays are subject to a tiered cancellation schedule: 8+ days' notice (Full Refund), 4–7 days' notice (50% Refund), 72 hours or less (100% Non-refundable).

• Extended Care & Peak Periods: Stays extending past the base 24-hour cycle on departure day are billed via standard protection blocks (0–2 hrs complimentary; 2–8 hrs at 50% nightly rate; 8+ hrs at 100% nightly rate). Premium rates apply during designated major holidays and peak periods.

2026-2027 Major Holidays / Peak Periods:

• Memorial Day: May 22 – May 25, 2026

• Independence Day: July 3 – July 5

• Labor Day: Sept 4 – Sept 7

• Thanksgiving: Nov 25 – Nov 29

• Winter Residencies: Dec 22 – Jan 2

• New Year’s Period: Jan 1 – Jan 3, 2027

• Spring Break: March 26 – April 4, 2027

• Comic-Con Week: July 21 – July 26, 2027

Company reserves the right to designate additional 'Peak Periods' (such as regional school breaks or specialized local events) as premium dates with thirty (30) days’ notice. Service investment tiers are maintained on the Company website. Final rates for any specific engagement will be confirmed via a Formal Invoice. The Company reserves the right to adjust website pricing at any time; however, once an invoice is paid, that rate is locked for that specific reservation.

• Supplies & Sanitation: Clients must provide 100% of essential companion supplies and surface-safe sanitizing products. Yards and litter boxes must be clear of accumulated waste prior to provider arrival; excessive accumulation is subject to a mandatory Excessive Waste Surcharge.

3. Core Operational Windows & Service Boundaries

• Operational Hours: Promenades and Wellness Visits take place during core hours (8:00 AM – 8:00 PM). Pre-approved visits between 8:00 PM and 10:00 PM incur an after-hours premium.

• Short-Notice Placements: Requests inside of 72 hours for existing clients (or 7 days for new clients) are accommodated subject to availability and an Expedited Placement Fee.

• Daily Rest & Separation Baseline: Overnight residencies include a standard 3-hour daily break window for the provider. If a companion requires constant care or aborted breaks due to separation distress, Break Compression Surcharges or tier adjustments apply as specified in the Client Service Agreement.

4. Health, Bio-Security, & Medical Limitations

• Vaccination Standard: Verifiable, up-to-date proof of Rabies vaccination from a licensed veterinarian is an absolute, non-negotiable prerequisite for all canine and feline partnerships.

• Veterinary Disclaimer: The Care Provider provides professional oversight and routine medication administration under owner direction, but is not a licensed veterinarian. The Company is not liable for internal, biological, pre-existing, or degenerative medical conditions except in cases of proven gross negligence.

• Mandatory Disclosures: Clients must fully disclose all active medical conditions, recent injuries (within 14 days), and behavioral/aggression histories prior to service.

5. Residential Security, Climate, & Privacy

• Environmental Safety: Indoor residential environments must maintain species-appropriate thermal ranges (68°F–78°F). The Company reserves the right to adjust climate controls for companion safety or implement emergency relocation if utilities fail.

• Property Liabilities: The Company is not liable for normal property wear-and-tear or mechanical/utility breakdowns occurring during standard operations.

• Surveillance & Privacy: Active indoor/outdoor monitoring devices must be disclosed. Recording devices are strictly prohibited in private provider quarters (guest bedrooms and bathrooms). Text threads, invoices, and shared media are private records intended solely for client enjoyment and administrative use.

6. Capacity, Governance, & Right of Refusal

• Capacity: In compliance with commercial insurance limits, household occupancy is strictly capped at five (5) companions.

• Executive Discretion: Best Friends Pet Services LLC maintains a standard of mutual respect. The founder and owner reserves the right to decline service, adjust schedules, or cancel partnerships if communication boundaries or policies are disregarded.

• Governing Law: These Terms and all private Client Agreements are governed exclusively by the laws of the State of California. Any legal disputes shall be handled within the jurisdiction of San Diego County.

Corporate Disclosures & Legal Address of Record

Best Friends Pet Services LLC is a registered California limited liability company. For formal administrative notifications, legal service of process, or official corporate correspondence, our Registered Agent address of record is:

3400 Cottage Way, Suite G2, Sacramento, CA 95825

Please Note: The address above is strictly for statutory legal service and corporate registration compliance. All standard client inquiries, scheduling requests, and daily operational communications must be routed through our verified communication channels.