Privacy Policy for Best Friends Pet Services LLC

Last Updated: DECEMBER 14, 2025

Best Friends Pet Services LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our pet care services, website, or communicate with us. By using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect information to provide, improve, and personalize our services. This may include:

Personal Information You Provide Directly:

  • Contact Information: Name, address, email address, and phone number.

  • Pet Information: Names, breeds, ages, medical conditions, feeding schedules, care instructions, temperament, behavioral and aggression history, vaccination proof/status (mandatory), emergency contacts, and veterinarian details.

  • Service Preferences: Details about the services you request (dates, schedules, etc.).

  • Home Monitoring Data: Information regarding the presence and location of internal and external security cameras, smart doorbells, and other monitoring devices on the property, as disclosed by the client on our Inquiry Form.

  • Payment Information: We use Stripe, a secure third-party payment processor, to process payments. We do not store your full credit card information. Stripe’s privacy policy governs their collection and use of your payment data.

  • Communications: Information you provide when you contact us via phone, email, or through our scheduling software.

Information Collected Automatically (Website/Technology):

  • Usage Data: IP address, browser type, operating system, and website usage statistics.

  • Cookies and Tracking Technologies: Used to enhance your experience and analyze website usage.

2. HOW WE USE Your Information

We use your information for purposes such as:

  • Providing Services: Scheduling and delivering pet care services, managing appointments, and sending updates via our Time To Pet portal.

  • Risk Mitigation: Utilizing pet behavioral history and monitoring data disclosure to protect our staff and ensure safe handling practices.

  • Processing Payments: Securing payment processing through Stripe.

  • Customer Support: Responding to questions and resolving concerns.

  • Legal Compliance: Meeting state and local legal obligations (e.g., Rabies vaccination verification) and enforcing our terms and conditions.

3. Disclosure of Your Information

We may share your information in the following situations:

  • With Service Providers: We share information with trusted third parties who assist us in providing our services, including:

    • Time To Pet (scheduling and management software, our primary communication platform)

    • Stripe (payment processing)

    • Website hosting and analytics providers

  • With Your Consent: We will share your information with third parties if you give us explicit permission to do so (e.g., providing veterinarian details).

  • Legal Requirements & Protection of Rights: We may disclose your information to comply with legal obligations, respond to lawful requests by authorities, or protect the rights, property, or safety of Best Friends Pet Services LLC, our clients, or others.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information. We utilize service providers (like Stripe and Time To Pet) that follow recognized security standards. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. In-Home Monitoring and Data Handling

5.1 Disclosure of Surveillance Devices

Best Friends Pet Services LLC requires clients to fully disclose the location and nature of any video, audio, or other surveillance devices (including smart doorbells) on the property prior to service commencement. This is a mandatory requirement outlined in our Terms & Conditions to ensure the safety and privacy of our Pet Care Providers.

5.2 Provider Privacy and Data Non-Collection

We do not monitor, record, or store any information captured by client-owned surveillance devices. Data captured by these devices is managed solely by the client. The client agrees that the use and placement of these devices must strictly adhere to the privacy boundaries set forth in our Terms & Conditions, specifically prohibiting monitoring or recording in areas where the provider has a reasonable expectation of privacy (e.g., bathrooms, bedrooms, and designated rest areas).

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Data Protection Rights

Depending on applicable laws, you may have rights regarding your personal data (e.g., Right to Access, Right to Correction, Right to Erasure). To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us. If we become aware of such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us through our website.

Best Friends Pet Services LLC
3400 Cottage Way, Suite G2
Sacramento, CA 95825