Privacy Policy

Last Updated: May 12, 2026

Our Commitment to Discretion: At Best Friends Pet Services LLC, your privacy and the security of your home are as vital as the wellness of your companions. This policy outlines how we handle your data with the precision and professionalism expected of the Gold Standard of care.

Best Friends Pet Services LLC (“we,” “us,” or “our”) is committed to protecting your privacy. By utilizing our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide, improve, and personalize our professional stewardship. This includes:

Personal Information You Provide Directly:

• Personal & Logistics: Name, address, email, and phone number. This includes location data used to conduct Logistical Assessments and calculate fees under our professional protocols.

• Professional Identity (Partnerships): For Business & Partnership inquiries, we collect professional digital presence data (LinkedIn or Website URLs) to assist in our initial vetting and review process.

• Pet Stewardship Data: Names, breeds, ages, and critical health data. This includes household composition (the number of primary companions and habitat types) used to conduct a Logistical Assessment and calculate professional fees.

• Clinical Records: Verifiable vaccination proof/status (mandatory Rabies documentation) and veterinarian contact details.

• Emergency Advocacy Data: Names and contact details for third parties authorized by the Client to make medical or estate-related decisions in the event the Client is unreachable.

• Home Stewardship Data: Information regarding the presence and location of internal/external security cameras, smart doorbells, property access instructions, and/or the functionality of entry methods (keys, fobs, or electronic codes).

• Payment Information: We utilize secure, industry-standard third-party processors. We do not store full credit card details on our servers; all payment data is governed by the processor’s independent privacy standards.

Information Collected Automatically (Website/Technology):

• Usage Data: IP address, browser type, and website usage statistics.

• Digital Correspondence: Records of instructions, updates, and service details submitted via our verified business channel or our secure inquiry forms.

2. How We Use Your Information

We use your data for the following professional purposes:

• Service Delivery: Scheduling, providing GPS-tracked updates, and delivering professional care reports.

• Operational Optimization: Utilizing your residence's location to ensure that our arrival windows are mathematically feasible and maintain the integrity of our central hub operations.

• Risk Mitigation: Utilizing behavioral and mobility disclosures to ensure safe handling practices tailored to your companion’s specific needs.

• Emergency Advocacy: Facilitating immediate action with your veterinarian or emergency contacts should your companion require medical attention.

• Vetting & Alignment: Reviewing professional backgrounds for potential strategic partnerships and industry collaborations.

3. Mutual Discretion: In-Home Monitoring & Provider Privacy

As a boutique provider offering Distinguished Residencies, we uphold a principle of Mutual Discretion regarding in-home surveillance:

• Mandatory Disclosure: Clients must disclose the presence and location of all active monitoring devices prior to service.

• Privacy Boundaries: In accordance with our Terms & Conditions, recording or monitoring is strictly prohibited in private areas where the Care Provider has a reasonable expectation of privacy (e.g., designated guest bedrooms and bathrooms).

• Data Integrity: We do not monitor, record, or store footage from client-owned devices. Captured footage of Care Providers is for private security only and may not be published, shared, or distributed without express written consent. Professional highlights shared via our verified channel are curated to exclude sensitive residential details, location data, or exterior security features.

4. Disclosure & Data Security

We do not sell, trade, or lease your personal identifiers to third parties. Data is shared exclusively with professional service partners essential to our daily operations, including secure financial processors and administrative cloud infrastructure. We implement high-level technical and administrative safeguards to protect your data and maintain a "digital-first" approach to ensure stewardship instructions are precisely documented and preserved.

5. Data Retention & Rights

We retain your information only as long as necessary to fulfill our stewardship obligations or comply with legal requirements. You have the right to access, correct, or request the erasure of your personal data.

• Prospective Clients & Partners: All data requests must be initiated through the General Administrative Inquiry form located on our Inquiry & Application page.

• Existing Clients: While daily logistics are managed via our verified business channel, formal requests regarding data access or deletion must be submitted through the General Administrative Inquiry form to ensure a documented administrative record for both parties.

6. Contact

If you have questions regarding this Privacy Policy or our professional standards of discretion, please contact us through our website.

Corporate Disclosures & Legal Address of Record

Best Friends Pet Services LLC is a registered Limited Liability Company in the State of California. For formal administrative notifications, legal service of process, or official corporate correspondence, our Registered Agent address of record is:

3400 Cottage Way, Suite G2, Sacramento, CA 95825

Please Note: The address above is strictly for statutory legal service and corporate registration compliance. All standard client inquiries, scheduling requests, and daily operational communications must be routed through our verified business channel.