Privacy Policy

At Best Friends Pet Services, your privacy, home security, and personal discretion are paramount. This policy outlines how we collect, handle, and protect your information across our website, reservation forms, and active stewardship services.

Best Friends Pet Services LLC (operating as “Best Friends Pet Services,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. By utilizing our services, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

We collect information necessary to provide, optimize, and personalize our professional stewardship. This includes:

• Personal & Contact Details: Name, residential address, email address, and phone number used for service delivery, logistical planning, and account updates.

• Professional & Vetting Data: For business or partnership inquiries, we may collect professional digital presence details (e.g., website or professional profile URLs) during our initial review process.

• Companion Stewardship Data: Names, breeds, ages, behavioral routines, household composition, medical baselines, and timestamped updates generated during active care blocks.

• Clinical & Veterinary Records: Verifiable Rabies vaccination documentation (mandatory) and designated veterinarian contact details.

• Emergency Advocacy Data: Names and contact details for authorized third parties designated to make medical or estate-related decisions if you are unreachable.

• Home Access & Security: Property access instructions, key protocols, and mandatory disclosures regarding active security cameras or smart doorbells.

• Billing Information: Financial transactions are processed securely through our encrypted third-party payment portal. We never store full credit card details on our servers.

• Automatic Usage Data: IP address, browser type, and interaction statistics collected when navigating our website or official digital portals.

2. HOW WE USE YOUR INFORMATION

We use your data strictly for legitimate operational purposes:

• To schedule, coordinate, and execute personalized pet stewardship services.

• To transmit daily care briefs, photo updates, travel itineraries, and official invoices through our verified communication channels.

• To coordinate immediate veterinary or crisis care with your designated medical contacts during emergencies.

• To maintain central operational logs, ensure safety compliance, and fulfill commercial insurance requirements.

3. MUTUAL DISCRETION & MEDIA PRIVACY

As a boutique practice offering dedicated residencies, we uphold strict standards of mutual discretion regarding in-home security, property boundaries, and media privacy:

• In-Home Surveillance: Clients must explicitly disclose the presence and location of all active monitoring devices prior to service. Recording devices of any kind are strictly prohibited in private provider quarters (designated guest bedrooms and bathrooms).

• Company Media & Portfolio Ownership: Visual media, photographs, and video recordings captured by the Company during active stewardship remain the proprietary business property of the Company and are utilized to document care, verify companion baselines, and curate our professional portfolio across official digital channels. Curated media features companions only and strictly excludes client full names, residential locations, estate features, or identifying personal details.

• Client Media Usage: Photos, video clips, and updates transmitted to the Client are provided for personal, non-commercial enjoyment only. Company records, custom Care Plans, private client vault files, and itemized invoices remain proprietary business records. Public distribution, online reproduction, or digital publication of company correspondence or shared operational records without written authorization is strictly prohibited.

4. DISCLOSURE & DATA PROTECTION

We do not sell, rent, or trade your personal information to third parties. Data is shared exclusively with essential operational service partners (such as secure payment processors and encrypted cloud infrastructure) or with our legal counsel and commercial insurance representatives if necessary to verify compliance, report active claims, or protect provider safety. We implement administrative and technical safeguards to preserve data integrity and protect client confidentiality.

5. DATA RETENTION, RIGHTS, & INFORMATION REQUESTS

We retain client and companion records only as long as necessary to fulfill our stewardship obligations, maintain active care accounts, or comply with commercial insurance and legal standards.

• Prospective Clients & Applicants: Information submitted during initial inquiries or application reviews is used strictly to evaluate service fit and operational feasibility. Submitting an application or inquiry does not initiate an ongoing client relationship.

• Active Client Records: Profiles, care plans, and emergency contact details for onboarded clients are retained for the duration of the active stewardship agreement to ensure continuity of care.

• Formal Privacy & Data Requests: Existing clients, prospective applicants, and partners may submit formal requests regarding personal data access, profile updates, media opt-outs, or record deletion directly via our General Inquiry Form

6. CONTACT

For questions regarding this Privacy Policy, our data practices, or our discretion standards, please submit an inquiry directly through our General Inquiry Form.

COMPANY DISCLOSURES & LEGAL ADDRESS OF RECORD

Best Friends Pet Services LLC is a registered California limited liability company. For formal administrative notifications, legal service of process, or official company correspondence, our Registered Agent address of record is:

3400 Cottage Way, Suite G2, Sacramento, CA 95825

Please Note: The address above is strictly for statutory legal service and entity registration compliance. All standard client inquiries, scheduling requests, and daily operational communications must be routed through our verified communication channels.