Privacy Policy for Best Friends Pet Services, LLC

Last Updated: June 11, 2025

Best Friends Pet Services, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our pet care services, website, or communicate with us. By using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect information to provide, improve, and personalize our services. This may include:

Personal Information You Provide Directly:

  • Contact Information: Name, address, email address, and phone number.

  • Pet Information: Names, breeds, ages, medical conditions, care instructions, habits, preferences, emergency contacts, and veterinarian details.

  • Service Preferences: Details about the services you request (e.g., pet sitting dates, dog walking schedules, grooming instructions).

  • Payment Information: We use Stripe, a secure third-party payment processor, to process payments. We do not store your full credit card information. Stripe’s privacy policy governs their collection and use of your payment data.

  • Communications: Information you provide when you contact us via phone, email, text, or through our website.

  • Account Information (if applicable): Username and password if you create an account with us.

Information Collected Automatically (Website/Technology):

  • Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and access dates/times.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website usage. You can adjust your browser settings to refuse cookies, but some features may not function properly if you do.

By using our website, you consent to our use of cookies.

2. How We Use Your Information

We use your information for purposes such as:

  • Providing Services: Scheduling and delivering pet care services, managing appointments, and communicating with you.

  • Processing Payments: Securing payment processing through Stripe.

  • Customer Support: Responding to questions and resolving concerns.

  • Service Communication: Sending service updates, appointment reminders, important notices, and—with your consent—promotional offers or newsletters.

  • Improving Services: Understanding how our services and website are used to help improve your experience.

  • Security & Fraud Prevention: Protecting against unauthorized access, misuse, or fraudulent activities.

  • Legal Compliance: Meeting our legal obligations and enforcing our terms and conditions.

3. Disclosure of Your Information

We may share your information in the following situations:

  • With Service Providers: We share information with trusted third parties who assist us in providing our services, including:

    • Stripe (payment processing)

    • Scheduling and management software

    • Communication platforms (email, SMS)

    • Website hosting and analytics providers
      These third parties are obligated to protect your information and use it solely to provide services on our behalf.

  • With Your Consent: We will share your information with third parties if you give us explicit permission to do so.

  • For Business Transfers: If Best Friends Pet Services, LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

  • Legal Requirements & Protection of Rights: We may disclose your information to comply with legal obligations, respond to lawful requests by authorities, or protect the rights, property, or safety of Best Friends Pet Services, LLC, our clients, or others.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information, including:

  • Encryption: We encrypt sensitive data transmitted online.

  • Secure Servers: Our website and data are hosted on secure servers.

  • Access Controls: Only authorized personnel can access your personal information.

  • Third-Party Standards: We use service providers (like Stripe) that follow recognized security standards, such as PCI-DSS compliance for payment processing.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Data Protection Rights

Depending on applicable laws, you may have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Erasure: Request deletion of your personal data under certain circumstances.

  • Right to Restrict Processing: Request that we limit the processing of your data.

  • Right to Object: Object to our processing of your data under certain conditions.

  • Right to Data Portability: Request that we transfer your data to another organization or directly to you.

  • Right to Withdraw Consent: If we rely on your consent for processing, you may withdraw that consent at any time.

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us. If we become aware of such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Best Friends Pet Services, LLC
8697 La Mesa Blvd, Suite C #130
La Mesa, CA 91942
Phone: (619) 784-6484
Email: info@bfpetservices.com
Website: https://www.bfpetservices.com/