Terms & Conditions

Last Updated: May 8, 2026

Welcome to Best Friends Pet Services LLC (“Company”). These Terms & Conditions (“Terms”) govern the professional relationship between the Company and the client (“Client”). By submitting a formal inquiry, booking a Discovery Session, or finalizing a reservation, the Client agrees to these Terms in full.

1. The Stewardship Appointment Framework

• Appointment-Only Practice: Best Friends Pet Services LLC operates strictly by appointment only. The submission of a written service inquiry, a digital scheduling request, or the issuance of an unpaid invoice does not constitute a confirmed booking or a binding agreement.

• The Primary Communication Hub: To maintain professional administrative records and schedule integrity, all service requests, logistics, and scheduling modifications must flow exclusively through our verified business channel. Communications via personal text messages, social media, or phone calls will not be processed or recognized as valid confirmations.

• Administrative Review Window: All submissions are reviewed during our daily Administrative Windows. The Company requires a twenty-four (24) to forty-eight (48) hour window to review schedule density, review custom care protocols, and process booking requests. On-demand or immediate-response labor is not provided.

• The Onboarding Gateway: For all new partnerships, a mandatory initial Discovery Session must be completed in-person a minimum of seven (7) days prior to the requested start date of the first service block.

2. Financial Standards & Reservation Security

• The Confirmation Standard: No reservation is secured or placed on the Company calendar until a formal, itemized Invoice is generated by the provider and paid in full by the Client. Unpaid invoices will result in the immediate release of the requested dates to our waitlist.

• Promenades & Wellness Visits Cancellations: Cancellations or modifications require a minimum of twenty-four (24) hours' notice. Cancellations made inside this 24-hour window, or instances where the residence is inaccessible or the companion is unavailable, are billed at 100% of the scheduled rate.

• The Distinguished Residency Cancellations: Due to the total exclusivity of overnight estate placements, cancellations are subject to a strict tiered refund schedule:

  • 8+ Days Notice: Full Refund of the household nightly rate.

  • 4–7 Days Notice: 50% Refund of the household nightly rate.

  • 3 Days or Less: 100% Non-refundable.

• Holiday Policy: Holiday supplemental premiums apply to all designated major holidays. Holiday surcharges are entirely non-refundable if the underlying base service cancellation window is breached.

• Extended Care Logistics: Stays extending past the base 24-hour cycle on the final day of a residency are strictly billed under the following protection blocks:

  • 0–2 Hour Extension: Complimentary Grace Period.

  • 2–8 Hour Extension: Applied at 50% of the Total Nightly Household Rate.

  • 8+ Hour Extension: Applied at 100% of the Total Nightly Household Rate.

3. Core Operational Windows & Service Boundaries

• The Promenade Operational Window: To prioritize maximum physical visibility and situational safety out in the field, The Promenade is strictly conducted during daylight hours between 8:00 AM and 6:00 PM. Evening requests for canine relief cannot be accommodated via a walk and must be served exclusively via the Wellness Visit tier.

• The Wellness Visit Operational Window: Standard Wellness Visits are available within our core operational window of 8:00 AM to 8:00 PM.

• After-Hours Care & Surcharges: Pre-approved Wellness Visits scheduled during our late-evening window (8:00 PM to 10:00 PM) are considered outside core operational hours and are subject to a mandatory +$10 after-hours supplemental premium. The Company does not operate or accept service blocks past 10:00 PM.

• Priority Access Requests: Any emergency or last-minute service request accepted inside a twenty-four (24) hour administrative window is subject to a mandatory priority access premium and is rendered at the sole operational discretion of the provider.

• The Standard Human Rhythm: While The Distinguished Residency covers a 24-hour cycle of estate oversight, the provider maintains a standard human sleep rhythm on-site to preserve peak operational alertness. The provider’s pre-established 3-hour daily professional break allowance remains completely undisturbed.

4. Health, Bio-Security, & Medical Limitations

• Vaccination Standard: Verifiable, up-to-date proof of Rabies vaccination from a licensed veterinarian is an absolute, non-negotiable prerequisite for all canine and feline partnerships.

• Veterinary Limitation & Disclaimer: Best Friends Pet Services LLC provides professional operational care, medication reinforcement, and vitality tracking. As part of our commitment to stewardship, we maintain internal operational logs to monitor behavioral and wellness baselines; however, the provider is not a licensed veterinarian and does not perform medical assessments, diagnostics, or clinical evaluations. The Company is not liable for internal, biological, degenerative, or pre-existing medical conditions (including but not limited to sudden medical events, aging complications, or hidden physical conditions) that manifest during or after a service block.

• Material Non-Disclosure: The Client must fully disclose all chronic ailments, behavioral histories, and bite risks during onboarding. A failure to disclose a history of human or animal aggression constitutes a material breach of contract, resulting in the immediate termination of services without a refund.

5. Residential Security, Climate, & Privacy

• Environmental Safety Standard: To ensure the biological safety of all companions and a secure working environment, indoor residential environments are generally maintained between 68°F and 78°F. Exceptions for senior companions, specific medical conditions, or exotic/pocket pets requiring specialized thermal baselines must be explicitly detailed and authorized in the companion's private Stewardship Plan. The Company reserves the right to adjust climate controls to maintain these agreed-upon safety parameters during a service block. In the event of a total mechanical or utility failure, the Company is authorized to implement emergency relocation protocols for the companions at the Client's sole expense.

• Inaccessibility & System Failures: The Company is not liable for property damage, mechanical wear-and-tear, or utility failures (including appliance breakdowns, broken water lines, or climate control malfunctions) occurring during standard provider break windows or within the regular course of a residency, except in cases of proven gross negligence.

• Surveillance Restrictions: The Client must explicitly disclose the location of all active indoor and outdoor monitoring devices. To protect the provider’s legal right to privacy, recording devices of any kind are strictly prohibited inside private provider quarters, including designated guest bedrooms and bathrooms.

6. Capacity, Governance, & Right of Refusal

• Capacity Standards: In alignment with professional commercial insurance compliance, the Company strictly enforces a total occupancy cap of five (5) total companions per household.

• The Right of Refusal & Tone Boundary: Best Friends Pet Services LLC maintains an uncompromising standard of mutual professional respect. The Company reserves the absolute right to decline service, cancel active reservations, or immediately terminate a partnership if a Client displays entitled, abusive, manipulative, or inappropriate behavior toward the founder, owner, or provider.

• Governing Law: These Terms and all private Client Agreements are governed exclusively by the laws of the State of California. Any legal disputes shall be handled within the jurisdiction of San Diego County.

Corporate Disclosures & Legal Address of Record

Best Friends Pet Services LLC is a registered Limited Liability Company in the State of California. For formal administrative notifications, legal service of process, or official corporate correspondence, our Registered Agent address of record is:

3400 Cottage Way, Suite G2, Sacramento, CA 95825

Please Note: The address above is strictly for statutory legal service and corporate registration compliance. All standard client inquiries, scheduling requests, and daily operational communications must be routed through our verified business channel.